Exchange PST Import Error – ‘Couldn’t connect to the target mailbox’

KB ID 0000801

Problem

I was trying to import some PST files into SBS 2011, and got the following error;

Couldn’t connect to target mailbox

Couldn’t connect to the target mailbox

Solution

Before you proceed, make sure the user you are logged in as, and are attempting to perform the New-MainboxImportRequest command has been granted the rights to carry out mailbox imports, read the following article;

Exchange 2010 (Post SP1) Bulk Importing Mail From pst Files

Note: If the machine you are importing into is part of a CAS array you may also see this error, to fix that problem you need to create a temporary mail database and move the target mailbox into it, then change the RpcCLientAccessServer property for that database, like so;

set-MailboxDatabase TEMPDB -RpcClientAccessServer Exchange01.petenetlive.com

1. Make sure the folder you are importing from (this has to be a UNC path NOT a path to local folder!) has permissions granted to it for the Trusted Exchange Subsystem group.

Trusted Exchange Subsystem Group

2. If your machine is also a global catalog server, (Note: As mine is an SBS server, and the only DC I don’t really have a choice.) You may find that the ‘Microsoft Exchange RPC Client Access’ service is not running, start it manually then attempt the import again.

Microsoft Exchange RPC Client Access service

 

Related Articles, References, Credits, or External Links

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Author: Migrated

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