Exchange 2013 – ‘Internet Explorer has stopped working’

KB ID 0000776


When using the Exchange Admin Center with Exchange 2013, on a Server Running Internet Explorer Version 10, you see the following error (particularly when working on the recipients > mailboxes tab!

IE10 Crashed Exchange 2013

Problem Details

Problem signature:
Problem Event Name: APPCRASH
Application Name: IEXPLORE.EXE
Application Version: 10.0.9200.16384
Application Timestamp: 50107ee0
Fault Module Name: msvcrt.dll
Fault Module Version: 7.0.9200.16384
Fault Module Timestamp: 5010ae12
Exception Code: c0000005
Exception Offset: 0000986a
OS Version: 6.2.9200.
Locale ID: 2057
Additional Information 1: a65c
Additional Information 2: a65c2884b2d8aca525c1cbb50e388db9
Additional Information 3: 396e
Additional Information 4: 396e9fe5e0fa1a3f9a73d5b2c9681128

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This is a known problem in the beta, pre-release, and the RTM versions of Exchange 2013.

There is now a fix from Microsoft here

You can also round the problem by accessing the Exchange Admin Center from a client (Windows running IE10 works fine). If you must access it on the server install the hofix or use Firefox

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Author: Migrated

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