Remote Desktop Services – RemoteApp Error ‘The remote computer could not be found. Please contact your helpdesk about this error’

KB ID 0000768

Problem

While attempting to launch a web app from a Windows Server 2012 Remote Desktop Services (Terminal) server. Clients were greeted with the following;

RemoteApp Disconnected The remote computer could not be found. Please contact your helpdesk about this error.

Solution

1. On the Server, Start > RD Gateway Manager > Locate your server > right click > properties > Server farm > Type in the FQDN of the server* (Your remote clients must be able to resolve this name!) > Add > Make sure it gets listed as ‘OK’ > Apply > OK.

*Note: This assumes you have one RDS server, if you have many then obviously enter the FQDN of the one fulfilling the RD Gateway role.

2. Start > Internet Information Services (IIS) Manager > Expand the server > Sites > Default Web Site > RDWeb > Pages > Application Settings.

3. Open DefaultTSGateway > Set its value to the FQDN of the RD Gateway server (as above) > OK.

4. Finally restart IIS with an iisreset command.

Related Articles, References, Credits, or External Links

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