BT Business Hub 3 – And Cisco ASA 5500

KB ID 0000762 


Warning: If your ASA is running version 8.3(4) or above you are going to have problems assigning public IP addresses from your allocated BT Range (jump to the bottom of the article for a resolution).

You have a pool of public IP addresses and you wish to allocate one of these IP addresses to your Cisco ASA Firewall. Note: This is for customers using BOTH ADSL and BT Infinity


For this procedure I was running an ASA5505 (Unlimited) with version 8.4(5). You will need to know the public IP address range allocated to you by BT (and the IP allocated to the router/hub).

Allocating a Public IP address to an Internal Client with the BT Business Hub

1. Log into the router, (the password initially is on the pull out plastic tab on top of the router). Set the IP to the one allocated to the router by BT (from the IP range they have given you). Note: The router actually gets a different IP address externally, this is normal, don’t panic.

BT Business Hub Cisco ASA

2. Apply > Wait for the changes to apply.

Changes Applied

3. Under business Network > Devices> You should see your device listed > Select it.

BT Business Hub Internal Devices

4. Assign the public IP as shown, you need to select the two radio buttons before the drop-down list of IP addresses will work > Apply.

BT Business Hub Assign Public IP

5. Note: additionally if you are installing a firewall you might want to disable the Business Hubs internal firewall. Settings >Port Forwarding > Firewall > “Allow all traffic…” > Apply.

BT Business Hub Disable Firewall

Problem with Cisco ASA (Now Resolved: See below)

My firewall (after a reload) picked up the correct IP address, but was unable to connect to the internet. My laptop (also connected to the BT Business Hub) connected fine to the internet (both with an allocated public address, and using the public address of the router). The ASA could not get out at all, nor could it ping the IP address of the Business Hub. The ASA showed as disconnected for a while, then disappeared from the ‘Devices’ tab, even though it continued to get the correct IP address leased to it from the Business Hub, this persisted after a reload of the firewall – so the hub COULD see it. I tried giving the ASA the correct IP address statically, I also locked the speed and duplex of the ethernet interface (in case it was simply an auto-negotiation error), this did not resolve the problem. BT told me they had no record of anyone having the same problem, but that they would take a note in case it came up again. Luckily the client had his old 2Wire router as soon as I plugged that in everything worked fine.  

BT Business Hub Lost Cisco ASA


Update 210414 (and resolution)

Got an email from Nate Morris this week who had been working on this very problem, while debugging the ARP traffic he saw;

arp-in: request at external from c0ac.54e4.d8d8 for 
0000.0000.0000 arp-in: Arp packet received from which is in different subnet 
than the connected interface 

This pointed to a known problem with Cisco ASA introduced in version 8.3(4). Cisco identified this as bug CSCty95468 (Cisco CCO Login required to view). To resolve this problem you need to allow the ASA to populate its ARP table from a non connected subnet. To do this you need to issue an arp permit-nonconnected command.

User Access Verification Password: 
Type help or '?' for a list of available commands. 
Petes-ASA> enable 
Password: ******** 
Petes-ASA# configure terminal 
Petes-ASA(config)# arp permit-nonconnected 
Petes-ASA(config)# exit 
Petes-ASA# write mem 
Building configuration... Cryptochecksum: 28790e0e 91da681e 7cf92e8a 85efb7ea 9449 bytes copied in 1.310 secs (9449 bytes/sec) [OK] 

Update 260213

Got an Email from Andrew Joubert, to say that he had the same problem, and he was using the BT business hub via BT Infinity not ADSL.

Related Articles, References, Credits, or External Links

Original Article Written 26/02/13

Credit to: Nate Morris, for finding the resolution to the original problem.

Special thanks to Steve at BT, who rang me back on my mobile so I didn’t have wait in a queue, and then followed up afterwards to see what the outcome was, if I knew his surname I would publish it! He did a grand job, and does not get paid enough!

Also thanks to Chris at BT who pitched in and did as much as he could.

Author: Migrated

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