VMware Jumpy /Erratic mouse on Server 2008 R2 Virtual Machine

KB ID 0000377 


Seen on Windows Server 2008 R2 running on VMware ESX/ESXi 4.0 and 4.1


Firstly, I’m assuming you are running the latest version of VMware tools on the machine in question, this procedure was carried out with VMware tools version 8.3.2 and cures the problem.

vmware tools service

1. On the affected VM Click Start > In the search run box type > devmgmt.msc {enter}

device manager shortcut

2. Expand “Display adapters” Right click the one in use > “Update Driver Software.”

Standard VGA Graphics Adapter

3. Browse to ” C:/Program Files/Common Files/VMware/Drivers/wddm_video” > Next.

wddm video drivers

4. When finished it should say “VMware SVGA 3D” Drivers have installed successfully. > Close

hardware needs reboot

5. You will be prompted for a reboot, do so.

hardware changed

Note: Also ensure that you have allowed at least 8MB RAM for the graphics card (machine needs to be powered off before you can edit this).

vm video ram settings

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Author: Migrated

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