Nero Install Error: ‘The Installation process cannot be resumed…’

KB ID 0000294 


Seen while installing Nero Burning ROM, at various points along the install it will fail with the following error,

The Installation process cannot be resumed. A rollback of the failed component will be performed. Some applications have been installed successfully and can be used, Do you want these applications to be uninstalled?

The Installation process cannot be resumed


1. Click “Yes” to uninstall.

2. Download and run the cleanup tool.

nero cleanup tool

3. Select “Clean” > Even if it says it can’t find anything, select “Yes” to continue.

manually remove nero

4. Open Windows explorer, and navigate to c:program filescommon files > Delete the “Nero” folder, If it says some files cannot be deleted because the are in use, download and use “unlocker” on them, then delete them.

nero directory

5. Click Start > Run > type %temp% {enter} > this will open your temp directory, delete the nro.tmp folder and any other files relating to Nero or nro.


6. Reboot the PC and then retry the installation.


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Author: Migrated

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