OWA (Outlook Web Access) “Red X” Error

KB ID 0000196


Usually seen on IE7 and IE8, when you try and reply to an email you see a red X in the body of the Email window.




Option 1: The simplest fix (Exchange 2000/2003 only – Including SBS2003).

1. Go to http://support.microsoft.com/?kbid=911829 and install that hot fix on the server.

Note: This also fixes the error where OWA simply says “Loading”.

Option 2 : Whilst In OWA

1. Click Options > Scroll Down to EMail Security > Download > Run > Restart the browser.

download s/mime


owa options
owa smime

Options 3 – Check permissions (Exchange 2003 Only)

1. On the Exchange server open Windows Explorer.

2. Navigate to c:program filesExchsrvrexchweb

3. Locate the “img” folder > Right click > Properties > Untick hidden > Apply > OK.

Option 4 – Re-register some files (Exchange 2003 Only)

1. Click Start > Run > cmd {enter}

2. Enter the following commands.

regsvr32 “C:Program FilesCommon FilesMicrosoft SharedTriedittriedit.dll”

regsvr32 “C:Program FilesCommon FilesMicrosoft SharedTrieditdhtmled.ocx”

3. If the above errors, then copy these two files from a known working machine. You can also try copying them from a known working machine, even if you do not recieve an error.

Note: Internet Explorer 6 users make sure you have this update.

Note2: SBS2008 Users if you have multiple “Red X’s” on your OWA Page, then install the latest Exchange 2007 roll up package.

SBS owa red x


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Author: Migrated

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