Remote Desktop Services – RemoteApp Error ‘The remote computer could not be found. Please contact your helpdesk about this error’

KB ID 0000768 Dtd 14/02/13

Problem

While attempting to launch a web app from a Windows Server 2012 Remote Desktop Services (Terminal) server. Clients were greeted with the following;

error the remote computer could not be found

RemoteApp Disconnected The remote computer could not be found. Please contact your helpdesk about this error.

Solution

1. On the Server, Start > RD Gateway Manager > Locate your server > right click > properties > Server farm > Type in the FQDN of the server* (Your remote clients must be able to resolve this name!) > Add > Make sure it gets listed as ‘OK’ > Apply > OK. *Note: This assumes you have one RDS server, if you have many then obviously enter the FQDN of the one fulfilling the RD Gateway role.

Define Remote Desktop Gateway Server.

2. Start > Internet Information Services (IIS) Manager > Expand the server > Sites > Default Web Site > RDWeb > Pages > Application Settings.

RDWeb Pages Application Settings

3. Open DefaultTSGateway > Set its value to the FQDN of the RD Gateway server (as above) > OK.

DefaultTSGateway

4. Finally restart IIS with an iisreset command.

iisreset

Related Articles, References, Credits, or External Links

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Author: Migrated

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