Cisco CSC Module Error – Activation Warning


KB ID 0000392 Dtd 08/02/11


You try to connect to your Cisco CSC module, and see the following error.

csc acticvation warning

Error: Activation Warning CSC is not activated. Please run setup wizard under Configuration > Trend Micro Content Security > CSC Setup > Wizard Setup to perform setup process. Click OK button to to to Trend Micro Content Security Setup wizard.

Naturally if you've never setup the CSC you are going to see this, but what if it suddenly starts doing this?


1. Connect to the ASA that the CSC module is in.

2. Issue the following command,

sh modu 1 det

reboot unresponsive csc module

3. This ones unresponsive, it probably just need restarting, to do that issue the following command.

hw-module module 1 reset

restart csc module

4. They can take a little while to come up (apply the cup of coffee rule). Then to see if it's back up again use the same command you used earlier.

sh mod 1 det

csc module up

That didn't work! Sometimes CSC modules do fail!, I had one client go through three in a year, If doing the above or running through the setup wizard (you did write down the licence numbers that came with the CSC didn't you?) doesn't work then you need to log a call to TAC.


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