| KB | 0000196 | |
| Dated | 03/03/10 | |
| Revision | 0.01 | |
OWA (Outlook Web Access) "Red X" Error |
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| Problem | ||
Usually seen on IE7 and IE8, when you try and reply to an email you see a red X in the body of the Email window.
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| Solution | ||
Option 1: The simplest fix (Exchange 2000/2003 only - Including SBS2003). 1. Go to http://support.microsoft.com/?kbid=911829 and install that hot fix on the server. Note: This also fixes the error where OWA simply says "Loading". Option 2 : Whilst In OWA 1. Click Options > Scroll Down to EMail Security > Download > Run > Restart the browser.
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Options 3 - Check permissions (Exchange 2003 Only) 1. On the Exchange server open Windows Explorer. 2. Navigate to c:\program files\Exchsrvr\exchweb 3. Locate the "img" folder > Right click > Properties > Untick hidden > Apply > OK. Option 4 - Re-register some files (Exchange 2003 Only) 1. Click Start > Run > cmd {enter} 2. Enter the following commands. regsvr32 "C:\Program Files\Common Files\Microsoft Shared\Triedit\triedit.dll"
regsvr32 "C:\Program Files\Common Files\Microsoft Shared\Triedit\dhtmled.ocx"
3. If the above errors, then copy these two files from a known working machine. You can also try copying them from a known working machine, even if you do not recieve an error. Note: Internet Explorer 6 users make sure you have this update. Note2: SBS2008 Users if you have multiple "Red X's" on your OWA Page, then install the latest Exchange 2007 roll up package.
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| References - Credits - Or External Links | ||














