McAfee Groupshield for Exchange is not currently available

KB ID 0000015 Dtd 06/11/08

Problem

The Groupsheild config file has corrupted replace it with the default one (note this means you will loose any custom configured settings – you might want to restore one from backup).

Solution

1. Start > Run > services.msc {enter}

2. Locate the “McAfee Groupshield for Exchange Service” and stop it.

3. Right click the taskbar > Task Manager > Processes

If any of the following are running STOP THEM (right click > end process tree).

postmaster.exe
postgress.exe
RPCServ.exe

4. Navigate to C:Program FilesMcAfeeGroupShield for Exchangeconfig.

5. Rename McAfeeConfig.xml to McAfeeConfigOLD.OLD.

6. Copy C:Program FilesMcAfeeGroupShield for Exchangeconfig_409 to C:Program FilesMcAfeeGroupShield for Exchangeconfig.

7. Start the McAfee Groupshield for Exchange Service.

 

Related Articles, References, Credits, or External Links

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Author: Migrated

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