KB ID 0000975 

Problem

Not the most descriptive of errors! In fact this has got nothing to do with the busyness of the web server at all.

Solution

What’s actually happening is the RSA agent on this machine (in this case a web server) cannot communicate with the RSA Authentication Manager. In my case the web server was in a DMZ, and the RSA Authentication Manager Appliance was in another DMZ. The ports required (TCP 5500, UDP 5500, and TCP 5580). were not open from the agent to the appliance. Once I fixed that, we were up and running.

Related Articles, References, Credits, or External Links

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