ARCServe Error E8535 (Failed to receive data from client agent)
Nov17

ARCServe Error E8535 (Failed to receive data from client agent)

KB ID 0000011 Problem Backup job fails with above error, seen on exchange document/brick level backup Solution 1. Start > Run > Regedit {enter}. 2. Navigate to HKEY_LOCAL_MACHINESOFTWAREComputerAssociatesBrightStor ARCserve BackupBaseTaskRemote. 3. Change the following two DWORD entries so that they read 3600 (Hexadecimal) or 13824 Decimal. ReceiveTimeOut SendTimeOut 4. Reboot. Related Articles, References, Credits, or External...

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ARCServe E8601 Failed to connect agent. error when restoring to Exchange
Nov17

ARCServe E8601 Failed to connect agent. error when restoring to Exchange

KB ID 0000161  Problem Seen on ARCServe 11.5 (SP2) when doing a brick level restore of user data. Error: E8601 Failed to connect agent. (AGENT=dbaxchg2, EC=Invalid user ID or password was submitted or Database Server instance may be inaccessible. If user ID is a Windows domain account, please use DomainUsername.) Solution Assuming you have the correct credentials set up in ARCserve server admin, and in the ARCServe Exchange agent,...

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ARCserve Error E8571 – (The request is denied by the agent. The requested agent is not installed)
Nov17

ARCserve Error E8571 – (The request is denied by the agent. The requested agent is not installed)

KB ID 0000433  Problem Seen when trying to perform a “Document Level” backup of Exchange 2010. Error E8571 The request is denied by the agent. The requested agent is not installed Solution The crux of the problem is the Exchange server needs the Microsoft Exchange Server MAPI Client and Collaboration Data Objects installing upon it, and they HAVE TO BE INSTALLED BEFORE the backup agent. 1. On the Exchange server, Start...

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CA ARCserve Error W3831
Nov17

CA ARCserve Error W3831

KB ID 0000404  Problem Seen on CA Arcserve 11.1 Backup fails with the following error: W3831 Unable to find any media that can be used in this job. Backup Operation Failed. Solution There’s probably a few reasons for this error, in my case the fix was alarmingly simple. 1. Select Devices and locate your tape drive. (notice mine says <Offline>). 2. Simply right click the drive and bring it back “Online”.  ...

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ARCserve – Addling Licences
Nov17

ARCserve – Addling Licences

KB ID 0000444  Problem Normally you can just add licenses from Help > About CA ARCserve Backup > Add/View Licences. However you may find that you cannot enter a “Backup Suite” Licence code/Activation key. Solution 1. To do this you need to locate the “CALicnse.exe” file and run it. 2. This tool will let you enter the correct licenses. Note: Depending on ARCserve version the folder location may vary....

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