Problem

Seen when trying to use the AnyConnect client to connect to your Cisco Device.

Error:
Cisco AnyConnect
The client could not connect because of a secure gateway address failure. Please verify Internet connectivity and server address

Solution

Note: Common sense dictates, make sure you actually have internet connectivity first!

Essentially this is caused because the AnyConnect client wants to connect to the "Name" of your gateway not its IP address, often this can be an "Odd" name allocated by your ISP, if you do not have a registered DNS name that you use.

That works OK if you can resolve that name in DNS, but if you can't you see this error. The simplest fix is to put the "Name" you are trying to connect to in the problem clients "host file. This gets checked before DNS is consulted.

1. Run the following command;

%SystemRoot%\system32\drivers\etc\hosts

2. Choose "Notepad" to open the file.

3. Enter the public IP and the name the AnyConnect software is connecting to, save the file and exit.

Note: Windows Vista/Server 2008 and newer operating systems DO NOT require a reboot. (XP/Server 2003 and older will).

If this post helped you, PLEASE take the time to +1 it.

Please be aware, all information is provided free, but it does cost me to have this site hosted, if I've helped you in any way, or saved you some time/cost please take time to make a donation.

If you have anything to add to an article, or have an article you would like us to publish please feel free to contact PeteNetLive. (Please be aware I get a LOT of email, I cannot assist and fix everyone's problems, please do not be offended if you do not get a response).

References - Credits - Or External Links