CA ARCserve Error W3831

KB ID 0000404 Dtd 25/02/11

Problem

Seen on CA Arcserve 11.1

Backup fails with the following error:

W3831

W3831
Unable to find any media that can be used in this job.
Backup Operation Failed.

Solution

There’s probably a few reasons for this error, in my case the fix was alarmingly simple.

1. Select Devices and locate your tape drive. (notice mine says <Offline>).

tape offline arcserve

2. Simply right click the drive and bring it back "Online".

bring tape online

 

Related Articles, References, Credits, or External Links

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Author: Migrated

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