Backup Exec Job Fails With an E000FE30 Error

KB ID 0000382 Dtd 25/01/11

Problem

A common error on Backup Exec version 12, essentially the media server is losing communication to the Backup Exec remote agent Note: Even if you only have one server it will still be running a remote agent!

V-79-57344-65072 V-79-57344-3844

Errors: Final error: 0xe000fe30 – A communication failure has occurred Final error category: Server Errors

V-79-57344-65072 – The Exchange Store service is not responding. Backup set canceled. V-79-57344-3844 – The media server was unable to connect to the Remote Agent on machine {server name} Remote Agent not detected on {server name}

Note: You may also see error E0000F04

Solution

1. Firstly make sure the Backup Exec Remote Agent service is running under the local system account. Start > run > services.msc.

Exec Remote Agent service is running

2. Now locate your Backup Exec Install Media, locate the Remote agent for Windows folder (usually in winntinstall). The one you pick depends on weather your running 32 bit or 64 bit software. Open the appropriate folder.

rmeote agent bexec

3. On a x32 bit server run double click the following two files, setupaa.cmd and setupaofo.cmd (noting will happen other than a command window will flash up).

manual install bexec agent

3. On a x64 bit server run double click the following two files, setupaax64.cmd and setupaofox64.cmd (noting will happen other than a command window will flash up).

x64 bexec agent

4. Finally on launch Backup Exec and click Tools > Live Update > follow the instructions, Note: you may be asked for a reboot when its finished.

Live Update

 

Related Articles, References, Credits, or External Links

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Author: Migrated

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