Backup Exec – Error “0xe0009585 – Unable to open a disk of the virtual machine”

KB ID 0000349 Dtd 05/10/10

Problem

Seen while using Backup Exec 2010 R2, while attempting to backup an Exchange 2010 server (on Windows server 2008 R2) in a VMware virtualised environment (using the VMware Backup Exec Agent).

Click for Larger Image 0xe0009585

Errors Read

Job Completion Status Completed status: Failed Final error: 0xe0009585 – Unable to open a disk of the virtual machine. Final error category: Resource Errors Errors Backup- VMVCB::”Virtual infrastructure” V-79-57344-38277 – Unable to open a disk of the virtual machine. VixDiskLib_Open() reported the error: You do not have access rights to this file V-79-57344-38277 – Unable to open a disk of the virtual machine. VixDiskLib_Open() reported the error: You do not have access rights to this file

Solution

This involves two reboots of the target machine start planning downtime, or warning your users.

1. Go to the Virtual Machine that you are trying to backup (in my case the Exchange server)

2. Start > run > appwiz.cpl > Locate and uninstall the VMware tools > when prompted to > reboot.

vmware tools

3. Reinstall the VMware tools but this time choose “CUSTOM INSTALL” > Locate the “Volume shadow Copy Service”.

remove volume shadow copy

4. Change the drop down so that this option will not be installed > complete the VMware tools installation and reboot when prompted.

do not install volume shadow copy service

 

Related Articles, References, Credits, or External Links

NA

Author: Migrated

Share This Post On