KB ID 0000349 Dtd 05/10/10
Seen while using Backup Exec 2010 R2, while attempting to backup an Exchange 2010 server (on Windows server 2008 R2) in a VMware virtualised environment (using the VMware Backup Exec Agent).
Errors ReadJob Completion Status Completed status: Failed Final error: 0xe0009585 – Unable to open a disk of the virtual machine. Final error category: Resource Errors Errors Backup- VMVCB::”Virtual infrastructure” V-79-57344-38277 – Unable to open a disk of the virtual machine. VixDiskLib_Open() reported the error: You do not have access rights to this file V-79-57344-38277 – Unable to open a disk of the virtual machine. VixDiskLib_Open() reported the error: You do not have access rights to this file
This involves two reboots of the target machine start planning downtime, or warning your users.
1. Go to the Virtual Machine that you are trying to backup (in my case the Exchange server)
2. Start > run > appwiz.cpl > Locate and uninstall the VMware tools > when prompted to > reboot.
3. Reinstall the VMware tools but this time choose “CUSTOM INSTALL” > Locate the “Volume shadow Copy Service”.
4. Change the drop down so that this option will not be installed > complete the VMware tools installation and reboot when prompted.
Related Articles, References, Credits, or External Links