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| KB | 0000161 | |
| Dated | 23/12/09 | |
| Revision | 0.01 | |
ARCServe E8601
Failed to connect agent. error when restoring to exchange |
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| Problem | ||
Seen on ARCServe 11.5 (SP2) when doing a brick level restore of user data. Error: E8601
Failed to connect agent. (AGENT=dbaxchg2, EC=Invalid user ID or password was submitted or
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| Solution | ||
Assuming you have the correct credentials set up in ARCserve server admin, and in the ARCServe Exchange agent, Attempt to re-run the restore job, at the final stage you will be presented with the "Session User Name and Password" dialog box. Select the job > Click Edit > Enter the credentials as DOMAINNAME\username with the correct password > OK.
Then select the DBAgent tab, and do the same on there.
The Restore should now proceed. |
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