PeteNetLive - KB0000137 - Event ID 7001

0000137

Dated

10/11/09

Revision

0.01

Event ID 7001

Problem

Event ID 7001

Solution

The McAfee ePolicy Orchestrator 3.5.0 Server service depends on the McAfee ePolicy Orchestrator 3.5.0 Event Parser

Service which failed to start because of the following error:
The operation completed successfully.

Cause:
The domain admin password has been changed and ePO is using the old one.

Fix:
1. Start > run > services.msc
2. Locate the following three services
i. MacAfee ePolicy Orchestrator {version} Discovery and Notification services
ii. MacAfee ePolicy Orchestrator {version} Event Parser
iii. MacAfee ePolicy Orchestrator {version} server
3. Right Click each one of the services above > Properties > "Log On" tab > This account
4. Enter the account e.g. domainname\administrator > enter and confirm the password.
5. Repeat for each service
6. Locate the following file on your server CFGNAIMS.EXE and run it
7. Select the "administrator" tab and enter the correct credentials
8. You can now either right click the services then select "Start" or reboot

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