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  KB 0000023
  Dated 12/02/09
  Revision 0.01
   
McAfee 8.7i (McShield) Fails to Start with Event ID 5004
 
Problem

 

With McAfee 8.7i the on access scanner fails to start, and while attemting to start the service manually the process faills with the following error,

Event Type: Error
Event Source: McLogEvent
Event Category: None
Event ID: 5004
Date: 10/02/2009
Time: 15:38:54
User: NT AUTHORITY\SYSTEM
Computer: WARDEN
Description:
Could not contact Filter Driver.
Error = 0x7d1 : The specified driver is invalid.

 

Solution

 

1. Click Start > run > Regedit {enter}
2. Navigate to HKLM\System\CurrentControlSet\Services
3. Locate the mfebopk sub key
4. In the right hand window locate the ImagePath key
5. Change the entry from “system32\drivers\mfebopk.sys” to C:\Windows\System32\Drivers\mfebopk.sys”
6. Repeat the procedure with both of the following Keys

HKLM\System\CurrentControlSet\Services\mfeapfk
HKLM\System\CurrentControlSet\Services\mfeavfk

For each one replace the path to the file with the full path (Usually acdding c:\windows to the beginning)


 

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References - Credits - Or External Links
Credit

 


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